Privacy Policy

1. Who we are

KBKW Digital ("we", "us", "our") provides 3D modelling, printing, prototyping, fabrication, scanning, and reverse-engineering services. Our website is kbkwdigital.com. You can contact us at [email protected] or on 0422 097 775.

2. Information we collect

We collect information you provide directly to us, including:

Name, email address, and phone number when you submit a contact or enquiry form.

Project details and files you share with us for quoting or fabrication purposes.

Usage data collected automatically via Google Analytics (page views, session duration, device type) — only after you give cookie consent.

3. How we use your information

To respond to your enquiries and provide quotes.

To deliver the services you have requested.

To improve our website and understand how visitors use it (analytics).

To comply with legal obligations.

4. Cookies and analytics

We use Google Analytics 4 to understand site usage. Analytics cookies are only set after you accept cookies via the consent banner. You may withdraw consent at any time by clearing your browser cookies or adjusting your browser settings. We do not use advertising or tracking cookies.

5. Sharing your information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (such as Google Analytics) solely to operate our website, under strict confidentiality obligations. We may disclose information where required by law.

6. Data retention

We retain contact enquiry data for as long as necessary to respond to your request and for a reasonable period thereafter for record-keeping purposes. Analytics data is retained in accordance with Google Analytics default retention settings.

7. Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information (subject to legal obligations).

Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us at [email protected].

8. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website is served over HTTPS.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact us

For any privacy-related questions or requests, please contact us at [email protected] or call 0422 097 775.